“Trust” is an important value into a DBA’s team, there are moments when a Senior DBA need to support a Novice DBA just talking to him/her or providing advices, but there are moments that a Senior DBA need to take the ownership of a situation to avoid concerns from both sides (customer and your company).
In the image below you can see a real case occurred few days ago.
1) Novice DBA sent an email to customer
2) Customer replied Novice DBA’s email with concerns
3) Senior DBA replied Customer’s email explaining the Novice DBA request
Many of you can ask now: Why don’t you have a performance baseline for this server?
Answer: this is a new asset in our server baseline, the onboard process was finished few days before.